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‎05-24-2024 01:11 PM - last edited on ‎05-24-2024 03:11 PM by Retired

HP Recommended
Product: HP Notebook - 15-db1059au

Battery Status: Replace (45)

Logic State: OK (0)

Charge State: Not Charging (45)

FAILURE ID: 94XD5V-AKWC4J-XD7V41-C77H03

 

HP Notebook - 15- db1059au

Product 8VY87PA

Serial [personal info removed]

Diagnostic report

Failure details - Battery Check:

Failure ID: 94XD5V-AKWC4G-XD7V41-C6E503

Test date: 2024-05-23

Component tested: Battery Check

 

Q1.My Battery is Working or Not Working

Q2.Is My Battery in Warranty or I have to Buy Another Battery

 

Thx For You Ans

Category:
1 REPLY 1

‎05-27-2024 10:04 AM

HP Recommended

Hi @EthanLee245,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop battery and may need replacement of the battery.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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