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‎10-17-2018 06:34 AM

HP Recommended
Product: HP 250 G5 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am not much of a computer person, so I am easily stumped. My battery just suddenly started heading downhill drastically about a month ago, and now has gotten so bad that my computer suddenly dies when I get below 50% battery life. I would think it is just the battery that needs to be replaced, but it also only charges intermittently, and it might be plugged in for hours and still not fully charge. I can see the charging light going off and on, on the side of the computer, showing that it is not even charging all the time, and so maybe it is the plug or cord instead.

Can someone please advise what I need to be replacing? Computer is 2 years ago, but perfectly functional aside from that issue, and still worth considering a replacement part rather than just getting a new computer.

Thanks a lot!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2018 06:50 AM - edited ‎10-17-2018 07:23 AM

HP Recommended

The average notebook PC owner gets about two to four years out of a notebook's main battery. Some people get even less, depending on how they use their notebook.

 

I suggest running the battery test that is available in the HP Diagnostic Hardware UEFI utility to see how much service life is left in yours.  If it will only charge to 50% it does not have much time left.

 

Kindly post the result of the test here.

 

The highest liklihood is that your battery is right at a tipping point of failing and not provioding enough capacity to start the notebook for mobile use.

 

You can also force Windows to generate a informative report on your battery.

 

Next to the Windows icon, type CMD in the search box and right-click the command prompt icon that appears above. Select Runas administrator.

In the command prompt window type in powercfg /batteryreport.  The report will be generated and Windows will let you know where it is stored.  The report is extensive and will let you see ythe actual condition and use of the battery. Typically it will be stored at C://Windows/System32/battery-report.html. Click on it to see the report in a browser. You can even attach it as a file so I can look at it.


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7 REPLIES 7

‎10-17-2018 06:50 AM - edited ‎10-17-2018 07:23 AM

HP Recommended

The average notebook PC owner gets about two to four years out of a notebook's main battery. Some people get even less, depending on how they use their notebook.

 

I suggest running the battery test that is available in the HP Diagnostic Hardware UEFI utility to see how much service life is left in yours.  If it will only charge to 50% it does not have much time left.

 

Kindly post the result of the test here.

 

The highest liklihood is that your battery is right at a tipping point of failing and not provioding enough capacity to start the notebook for mobile use.

 

You can also force Windows to generate a informative report on your battery.

 

Next to the Windows icon, type CMD in the search box and right-click the command prompt icon that appears above. Select Runas administrator.

In the command prompt window type in powercfg /batteryreport.  The report will be generated and Windows will let you know where it is stored.  The report is extensive and will let you see ythe actual condition and use of the battery. Typically it will be stored at C://Windows/System32/battery-report.html. Click on it to see the report in a browser. You can even attach it as a file so I can look at it.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-17-2018 07:27 AM

HP Recommended

Thank you much!

I am sure this is correct. So, just to clarify, I need a new battery, but not a new cord, or do I need that as well? Just making sure since I am going to order it right away.

Thanks!!

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‎10-17-2018 07:33 AM - edited ‎10-17-2018 07:35 AM

HP Recommended

What does the report say?

 

Take a look at it before ordering anything. I hope to be able to help you make an informed decision.  If you run the HP PC Hardware Diagnostics test on the Power adapter you will know if it is working as expected.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-17-2018 07:47 AM

HP Recommended

I ran the report last week and it said everything was fine. All systems got the green light.... NOt sure what that means in this case.

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‎10-17-2018 07:54 AM - edited ‎10-17-2018 07:56 AM

HP Recommended

"All systems got the green light."  That is way too general for PC and notebook troubleshooting.

 

I am referring to the actual battery report that Windows can produce, not a diagnostic test.

 

You reply tells me you probably haven't run the commands that I suggested.

 

If you want to forgo that and take a chance then look at the results I got when I did a search for a battery for your notebook.

https://www.google.nl/search?q=HP+HP+250+G5+battery&oq=HP+HP+250+G5+battery&aqs=chrome..69i57j0l5.48...

 

Perform the search with " HP 250 G5 battery" as the search keywords to get a version local to your region of the world.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-17-2018 08:20 AM

HP Recommended

My bad. That was another windows diagnostic report I had run.

I did just do your report, and you are right, the results are extensive

I could not figure out how to download, so I just took some screenshots of what might be useful and telling info for you.
Thanks a lot for your assisstance.

Screenshot (148).pngScreenshot (147).pngScreenshot (146).pngScreenshot (145).pngScreenshot (144).png

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‎10-17-2018 08:26 AM

HP Recommended

It looks like the battery is on the way out.  I would replace it.

 

I am only here to help. You can always thank me by clicking on the  thumbs up in posts.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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