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‎04-12-2019 01:51 AM - edited ‎04-12-2019 09:31 AM

HP Recommended
Product: HP NOTEBOOK 15-be014tu

I am having trouble with my battery as I have said earlier. It takes time upto 3-4 hrs to go 100% and now it closes sometimes in 70%. This message came after one such abrupt closing, when I was restarting my lptop plugged in. So should I go to the service centre or just replace the battery simply? I don't have any kind of warranty or care pack. please help, Its urgent.IMG_20190409_114824069.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2019 03:07 AM

HP Recommended

Hi,

You need to replace the battery as hardware diagnostics is detecting that the battery is failing.

The part number for the battery is 807957-001 and you can try searching online with the part number for an original or quality compatible battery

Example:

https://www.amazon.in/s?k=807957-001+laptop+battery&crid=38V9KH1887P2H&sprefix=807957-001%2Caps%2C19...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

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2 REPLIES 2

‎04-12-2019 03:07 AM

HP Recommended

Hi,

You need to replace the battery as hardware diagnostics is detecting that the battery is failing.

The part number for the battery is 807957-001 and you can try searching online with the part number for an original or quality compatible battery

Example:

https://www.amazon.in/s?k=807957-001+laptop+battery&crid=38V9KH1887P2H&sprefix=807957-001%2Caps%2C19...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎04-12-2019 09:33 AM

HP Recommended

Thank you alot. 

Was this reply helpful? Yes No
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