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12-22-2020 09:43 AM - edited 12-22-2020 11:24 AM
I am an undergraduate student and bought the hp laptop for study purposes. It was suggested to me by my seniors. But now it has become a huge disappointment.
Product name : HP Laptop 15s-dr0xxx
Product number: 7PR06PA#ACJ
The 1y warranty of this system expired 50 days ago and it's suddenly not working fine since then.
The battery started to drain all of a sudden. shows battery needs to be replaced.
Although it has a long-life battery, it isn't working since the warranty has expired. At 100% battery, it lasts hardly for 30 minutes.
It shows the wrong battery percentage too.
And now it takes hardly 30 minutes to charge from 0% to 100%.
I am a student and I don't even use it for gaming and I totally don't understand what's wrong with hp.
Its battery life was claimed to be around 8-9 hours on a full charge and within a year it is asking me to replace a battery which is so costly.
I wonder if hp products last only till the warranty hasn't expired.
Why did its battery start causing problems right after the warranty of the notebook expired?
What is "Warranty Type: 3" in the battery description?
Why is the battery down right after the warranty has expired?
Why does it show "Battery Age: 1 Year, 3 Months" when it has been a year and 50 days only? Do I have a fake battery?
Is there no way I can still work since I am a student and a new battery is so expensive?
12-25-2020 09:35 AM
You need one of these:
(14) Battery (3-cell, 41 Whr) L11119-855
The battery has 188 cycles on it and only can hold 66% of original capacity. There is no help we can give you except to say you need to replace it.
See pages 30-32 for "how to".
Post back with any more questions but we are not going to discuss conspiracy theories, just how to replace your battery