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‎08-03-2024 09:15 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

Hi, I purchased HP Pavilion Gaming Laptop 15-ec2xxx in march 2022. Its only been 2 years and its battery started deteorating. I ran the hp support assistant battery test and it suggested battery replacement. Product warranty expired in March 2024.

1. The battery shows type 3 warranty. what exactly does that mean?

2. What are the ways to replace the battery and make sure its the original one compatible with the system?

3. Is there any issues that might be with the laptop that caused battery damage this early?

Thank you!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2024 09:38 AM

HP Recommended

Hi @Sakshi4780 ,

 

the battery is a consumable that the more it is used the less life it will have, the battery warranty cannot apply more than the computer warranty. The heat, the continuous charging when the laptop is on, makes the battery deteriorate.

 

Battery (3 cell, 52 Whr) L48495-005

 

To purchase the battery, you must use the part number in an internet search engine and find a seller.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎08-03-2024 09:38 AM

HP Recommended

Hi @Sakshi4780 ,

 

the battery is a consumable that the more it is used the less life it will have, the battery warranty cannot apply more than the computer warranty. The heat, the continuous charging when the laptop is on, makes the battery deteriorate.

 

Battery (3 cell, 52 Whr) L48495-005

 

To purchase the battery, you must use the part number in an internet search engine and find a seller.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
Was this reply helpful? Yes No
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