• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-20-2019 09:51 AM

HP Recommended
Product: HP Laptop - 15t Best Value
Operating System: Microsoft Windows 10 (64-bit)

I recently bought this laptop customized to below specs : 

As per your advertisement it mentioned that laptop video playback time is 9 hours with HD panel . I am only using the laptop for browsing . No high end software running in background. And I am getting only 3-4 hours battery life.

Is this output is justified as per the claim made in you advertisement?

How much this laptop should be giving as battery backup?

 

  • 12 GB DDR4-2400 SDRAM (1 x 4 GB, 1 x 8 GB)
  • 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo
  • Office Software Trial
  • Windows 10 Home 64 Plus
  • 16 GB PCIe® NVMe™ Intel® Optane™
  • HP TrueVision HD Camera with Digital Microphone (Natural Silver)
  • 3-cell, 41 Wh Lithium-ion prismatic Battery
  • Intel® Core™ i7-8565U (1.8 GHz, up to 4.6 GHz, 8 MB cache, 4 cores)+Intel® UHD Graphics 620
  • HP- 15t Laptop
  • 15.6" diagonal FHD SVA anti-glare WLED-backlit (1920 x 1080)
  • No DVD or CD Drive
  • 1 TB 5400 rpm SATA; 16 GB Intel® Optane™ memory
  • Full-size island-style backlit keyboard with integrated numeric keyboard(Ash Silver)
  • Security Software Trial
  • Natural Silver
24 people had the same question
1 REPLY 1

‎11-23-2019 04:04 AM

HP Recommended

Hi @rgrover0

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.