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‎08-03-2023 10:48 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

when new, battery provided over 5 hours of use.  Now it only gets 2 hrs with full screen brigthness, and only 2.5 hrs if I reduce brightness to 80%.

Since this is just 11 months old...I think HP should give me a new battery.  Will they?

Also...what battery does this use?  My system seems to report that it's   HT0341XL.  Googling produces 2 results  HT0341XL   and HT03XL     Are these batteries BOTH acceptable, and Interchangeable?    The HT0341XL is very hard to find and more expensive.  Everyone offers the HT03XL

SO there's 2 questions here.....will warranty give a new battery,   and   which one?

Category:
3 REPLIES 3

‎08-06-2023 06:01 AM

HP Recommended

Hi @Carytechie 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery.

 

Please calibrate the battery by following steps under this video link.

Also, request you to please click on this link and follow the steps to test the battery.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-13-2023 05:58 AM

HP Recommended

I did the battery calibration, several times now over the course of a couple months.  It still runs out of power in 2 to 2.5 hours.  The battery is failing....actually has been failing noticeably for months now.   AND...you didn't answer my question on part number for replacement....are the 2 part numbers the same, or not???

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‎08-13-2023 08:06 AM

HP Recommended

Hi @Carytechie,

 

The Battery description and part number are: 

Description: Battery, 3 cell, 41 Wh 

Spare part number:L11119-85

 

You may also check page 38 of the User Manual.

 

You may also contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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