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‎04-22-2023 01:35 PM - last edited on ‎04-23-2023 12:28 PM by Retired

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000 (9WF42AV)

I am facing issue in my HP Pavilion laptop with serial number [Personal Information Removed].

After the latest software update, the battery not charging.

On using HP battery check using HP Support Assistant I get the error code U057LC-AM0BKH-MFPV4J-C0CN23 asking to replace the battery.

I don't understand how suddenly battery can get damaged after a software update.

Can you please help.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2023 03:15 AM

HP Recommended

It was a software bug and got fixed after next software update

View solution in original post

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3 REPLIES 3

‎04-22-2023 01:55 PM

HP Recommended

I generated a battery report and it shows equal "design capacity" and "full charge capacity".

Both having a value of 36,913 mWh. 

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‎06-18-2023 03:15 AM

HP Recommended

It was a software bug and got fixed after next software update

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‎06-18-2023 10:00 AM

HP Recommended

Hi,

We're glad you managed to solve your problem 😉

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

Thanks,
VictorS

I work on behalf of HP.
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