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‎06-12-2021 09:03 PM - last edited on ‎06-13-2021 05:46 AM by Retired

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello there,

Please help me ASAP

Yesterday i encountered a problem with my laptop, It was not charging whatsoever. I was scared as he**, but it charged when the device was powered off, so i cant charge and use my laptop. I followed a couple of HP forums and one solution worked, reinstalling the ACPI COMPILANT DRIVER but today it has stopped working and i cant seem to fix it, please help ASAP cause my laptop will soon shutdown. Yes i am up to date and updated the drivers using HP Support Assistant.

if my laptop shuts down heres my email= "[Personal Information Removed]"

I AM SERIOUS AND PLEASE HELP ME ALL MY HARD WORK IS IN HERE...

 

This is a forum explaining it better than i did -NOT RICKROLL I AM SERIOUS 

 

Thanks Have a good day.

Regards,

Muhammad Aaqil

1 REPLY 1

‎06-16-2021 06:31 AM - edited ‎06-16-2021 06:31 AM

HP Recommended

@AaqilGamerboy

 


Welcome to HP Support Community


I would like to help

 

Please run a Battery Test to confirm the Hardware Functionality


- Hold the power button for at least five seconds to turn off the Notebook.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Power > Battery


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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