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‎05-24-2019 03:23 AM

HP Recommended
Product: 9AN5VF-7HC9LG-MFPV6K-C09R13
Operating System: Microsoft Windows 10 (64-bit)

My Battery check is giving this message 9AN5VF-7HC9LG-MFPV6K-C09R13 Please Provide me some suggessions.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2019 10:58 PM

HP Recommended

Hi @Mhaseebzpr

 

Welcome to the HP Support Community. 

 

The battery check resulted in a failure ID which means the battery has failed and needs to be replaced. Please Contact HP in your region, they should be able to help you with a replacement battery. 

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-24-2019 10:58 PM

HP Recommended

Hi @Mhaseebzpr

 

Welcome to the HP Support Community. 

 

The battery check resulted in a failure ID which means the battery has failed and needs to be replaced. Please Contact HP in your region, they should be able to help you with a replacement battery. 

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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