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‎07-20-2022 04:36 AM

HP Recommended
Product: OMEN by HP - 17-an123tx
Operating System: Microsoft Windows 11

I had a battery expire whilst waiting for a new one to arrive. I was running on the transformer not the battery.

 

The fuse for the power supply plug blew and I could not use the computer at all till I got the battery.

 

Now I have the new battery it will not charge. The computer sees the battery - the HP support assistant says it is 7% charged and also says there is no battery.

 

HP PC Hardware Diagnostics says it passes the battery check.

 

The battery report test I have run from the CMD prompt gives

 

2022-07-19

16470:03:38

-

 

16470:03:38

-

 

I have read all the material I have been able to find to get to this point.

 

Am I getting to the point of having to replace the system board?

Category:
1 REPLY 1

‎07-23-2022 01:09 PM

HP Recommended

Hi @David48Francis

 

Welcome to the HP Support Community. I see that you are facing battery-related issues with your OMEN By HP - 17-An123tx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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