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AyeshaTariqAli
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Battery Plugged In: Light Showing Full Charge, but it is not fully charged.

HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

My laptop seems to be having a charging issue, despite having all updates/BIOS etc fully installed. The charging light keeps changing from red (charging) to white (fully charged) and after a certain level such as 73%, the white light is more dominant and the status reads "Plugged In" but it apparently is not charging. 

 

I have tried uninstalling and reinstalling the drivers as usual protocol, also please note that I am unable to remove the battery for the process. 

 

Attached are the HP tests, all clear but the advanced information might carry more insight - please help me know if the battery needs replacement. 

 

Note that it says 72% (charged) when actually it was plugged in. 

 

sept 15 battery tests.JPG15 sept.JPG

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Battery Plugged In: Light Showing Full Charge, but it is not fully charged.

@AyeshaTariqAli

 

Welcome to HP support community.

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8)When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists check this link: Click here and also, run a battery and adapter test using the steps mentioned in this link: Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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AyeshaTariqAli
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Battery Plugged In: Light Showing Full Charge, but it is not fully charged.

@Sandytechy20 - thank you for your guidance. The initial steps were already done and I re-applied them but today, the battery check confirms a weak battery - could this be the reason for the issues I mentioned? Do you have an estimate on how long I can keep using this battery?

 

Capture.JPG

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HP Support Agent
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Battery Plugged In: Light Showing Full Charge, but it is not fully charged.

@AyeshaTariqAli

 

There's no way to estimate a time as such.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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