• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-20-2022 12:11 PM - last edited on ‎09-20-2022 02:35 PM by Retired

HP Recommended
Product: HP Notebook - 15-da0012dx

I've had this product for 5 years and I had never had a problem with it, until last week. The battery seems to be dying on me for no reason. I've tested it by charging it 100%, used it, and turned it off but once I turn it on again, it allows me to go to the desktop then it dies on me even though it does have battery life. But once I plug it again, it says it has 0% percent. So I was wondering could it just be the battery itself or is it something else? Also where can I find the correct battery for it?

Category:
1 REPLY 1

‎09-20-2022 06:46 PM - edited ‎09-20-2022 06:47 PM

HP Recommended

Hello @NS- 

 

I suspect that the battery needs to be replaced after such a long time. It has probably already had too many charging cycles.

 

Do you need more help ?

 

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.