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‎12-04-2019 02:30 AM

HP Recommended
Product: Z Book Studio G5
Operating System: Microsoft Windows 10 (64-bit)
Failure ID: PU0KPD-99V9RW-MFPW2K-C1CL03

Product number: 4QH32ES

I bought this workstation one year ago in the Netherlands and currently  I am in Japan.  Two days ago I found my laptop cannot be charged.  When I plug in the AC adapter, the illumination indicator doesn't react, but it can still indicate the low battery status since it flashes with yellow color.  I did the AC Adapter diagnose and it reported Failure ID: PU0KPD-99V9RW-MFPW2K-C1CL03

 

Since my warranty is still valid so at first I want to search the technical support from HP in Japan but failed. When I entered my Series number of laptop on their website to contact with them it reported that is invalid series number.  After that I went to a repairing shop for help. They used their machine to charge my laptop and it works.  They think it is problem about AC Adapter but I cannot find a substitution in Japan. They don't sell AC adapter with that large output current(7.7A).  What should I do?  Can I find any official support from HP Japan?  If not, after I come back to the Netherlands, how can I repair my laptop? 

1 REPLY 1

‎12-04-2019 05:06 AM

HP Recommended

Sounds like its not a repair situation; you just need a new AC adapter. 

 

This is the Part Number:

 

AC adapter, 150-W HP Smart adapter (PFC, 4.5-mm) L32661-001

 

https://www.ebay.com/itm/HP-L32661-001-Compatible-Power-Supply-AC-Adapter-Charger/113867623914?hash=...

 

https://www.ebay.com/itm/L32661-001-HP-150W-Adptr-Pfc-Smart-4-5Mm-D/193056832003?hash=item2cf3157a03...

 

These could be shipped to Japan from Europe and would at least get you up and running pending return to the Netherlands. 

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