Battery Problem

[Rick1231]

Hi there, I have been using my laptop for a couple years now. I dont travel with it, it is always plugged in and fully charged. The other day my computer said my battery was very low. I looked and its plugged in but says battery has no charge. I keep it plugged in to use it, if I dont it will shut off due to no power in the battery. I have never had a problem with the battery, like I said I rarely use it. Does this mean I need a new battery ? Any help would be appreciated. Thanks 

[praveen196]

@Rick1231 Welcome to HP Community!

I understand that you are facing issues with the laptop battery.

Do not worry. I will try to fix the issue.

Please touch the power adapter (Brick type) and check is it warm or cold.

Have you performed the battery test on the HP support assistance?

I would suggest you perform the battery test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the battery test is failed and you have got the failure ID. Then you have to replace the battery.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Rick1231 · Accepted solution]

Hi there, thanks for the message. I did the battery test and it failed so I guess

I need a new battery. I never use the battery, I always have my laptop plugged in.

I am surprised that the battery is dead if I never use it. 

[praveen196]

@Rick1231 

I understand your concerns. 

You will need to Understand Lithium-Ion and Smart Battery Technology http://h10032.www1.hp.com/ctg/Manual/c01123994.pdf for details

I would suggest you use the battery as well. 

Below I've listed a series of steps that should help your cause: 

• Video about improving your notebook battery performance 

• How long does a notebook battery last? 

• Adjusting notebook battery power plans 

• Factors that contribute to loss of notebook battery capacity 

• Recommended notebook battery care practices 

• Original battery charges slowly, replacement battery charges normally 

• Special recommendations for embedded (not customer replaceable) notebook batteries 

• Tips for conserving notebook battery power 
   

For more details, Click here​​​​​​ 

Have a nice day!!