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Battery Replace (42)

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Pavillion cd-0055TX
Microsoft Windows 10 (64-bit)

So basically my laptop was running in performance mode and my battery was around 10% so I plugged in and soon I came to know my battery was not charging instead its battery % was going down. So immediately I Ran a battery test in which I see the below image. Currently, my product is under warranty so its a system failure or will Hp replace my battery ???IMG_5265.jpg

 

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@Ashu404

 

Welcome to the HP Support Community.

 

Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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I have done bios update its running on latest version

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@Ashu404 I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

Riddle_Decipher
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I want to inform you my product is Hp Pavillion x360. So it is a non removable battery at an customer end

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@Ashu404 You may skip the part about removing the battery, instead do a hard reset as mentioned in this article for non-removable batteries, once done, reinstall the battery drivers and please run the calibration and test of the battery using the link I shared at the bottom of my first post.

Keep me posted.

Riddle_Decipher
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