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‎01-02-2022 10:54 AM

HP Recommended
Product: Pavillion x360
Operating System: Microsoft Windows 10 (64-bit)

Hello, anyone know how to fix this issue - I replaced the battery but now I'm getting failure codes:

System - Failed - QC57XA-8SDATD-GXGGQK-08C903

System - Failed - QC57XA-8SDATD-GXGGQK-C6BH03

 

I'm willing to do it myself if anyone can suggest what needs done. Unless this is something that cannot be self-resolved. 


Thank you in advance. 

Category:
1 REPLY 1

‎01-02-2022 12:59 PM

HP Recommended
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QC57XA-8SDATD-GXGGQK-08C903OK8CG7xxxxD512/31/2121System/Processor BoardBackplane Board, System Board, Processor, Processor BoardTPM Failure

 

This is a problem with the motherboard. Worse than a bad battery

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