Battery Replacement 255% available (plugged in)

[sensum]

I bought a new replacement battery, installed it today, and it shows the battery icon with an x on it and not charging. The information on the icon reads 255% available (plugged in).

I run the HP Support Assistant and it says the battery is 100% charged.

I run the HP PC Hardware Diagnostic Tool under Admin and it logs a CANCELLED for the Battery Check under Component Test.

I disconnect the AC power and the laptop runs on battery power for a long time and finally I am guessing the battery runs out of power. (last time it run for over 1 hr).

When the AC is connected, it will show the orange light as if charging, for over 1 hr, and then change to white and blink.

What can be done. I have seen others complain about the same, get lots of advice, but it hasn't worked for me yet.

[The_Fossette]

@sensum

I reviewed your post and I understand that you are facing issues with the battery.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the steps in the below article and perform a battery calibration and test.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[sensum]

I tried both but I still get the same message of battery not being detected. The test fails every time too. 

[The_Fossette]

@sensum

Did you purchase the replacement battery from HP?

Cheers!

[sensum]

No, HP does not offer my type of battery anymore so I had to go to a third party, battdepot.com, and bought this one as it said it was the one compatible with my Spectre laptop. https://www.battdepot.com/us/opn/notebook+battery/hp/tpn-q168/lhp348.aspx

[The_Fossette]

@sensum

Thank you for the information.

I recommend you reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and test.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe