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HP Recommended
model 14 cf1015cl laptop

My battery is about 2 years old and will consistently not hold a charge. When I run the HP battery test it gives me a warning sign in red and says my battery capacity is about 2% total and I need a replacement. However, this battery is not covered by warranty due to age and the HP website doesn't have any replacement batteries for sale or other solutions. I've found a battery number with the correct serial number on Amazon but am hesitant to buy a 3rd party battery. Has anyone run into a problem similar to this? What was your solution?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@bonsaispider69, Welcome to the HP Support Community!

 

This Notebook uses a 3 cell, 41 Whr, 3.6 Ah Li-ion Battery, and the part number for the battery is L11119-855. For more info, refer to page 35 of the Maintenance and Service Guide

 

Yes, unfortunately, this Part is not orderable in the HP Parts Store. So, if one is available on other websites(Amazon or eBay or local computer stores), you can go with it as you do not have any other option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@bonsaispider69, Welcome to the HP Support Community!

 

This Notebook uses a 3 cell, 41 Whr, 3.6 Ah Li-ion Battery, and the part number for the battery is L11119-855. For more info, refer to page 35 of the Maintenance and Service Guide

 

Yes, unfortunately, this Part is not orderable in the HP Parts Store. So, if one is available on other websites(Amazon or eBay or local computer stores), you can go with it as you do not have any other option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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