Battery Replacement for HP Notebook under Extended Warranty for another 16 more months

[KUMARGOVIND]

I have called the  toll  number and registered tickets by HP regarding the battery replacement  . Later I had a chat over whatsapp, and no one has given a clear response to my problem. I had to invest a lot of energy and time to explain my problem and that I had purchased an extended care pack. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved. What is the exact issue?  

[erico]

I asked HP for  clarity on the battery coverage under a Care Pack just a few weeks ago.

The response was that battery replacement under extended warranty  or Care Packs only applied to Enterprise or Commercial notebooks.

[KUMARGOVIND]

Thanks for your time in reply my clarificaiton. But when i see in the list of Deliverables ias copied and shown  beliow ,it shows that N-CSR Battery Replace is part of deliverables. What does this mean....

Warranty type

HP Care Pack

Service type

HWM Onsite

Status 

Active: Covered under extended warranty, 16 months remaining.

Start Date

July 02, 2020

End Date

July 01, 2023

Service Level

Std office hrs std office days
Standard
Next available tech resource
Next available tech resource
Country Coverage
Standard Configuration
Standard Material Handling
Standard
No Special Coverage
No Limitation
No Specified Repair Time
Next Coverage Day
No Specified Restoration Time

Deliverables

HW Problem Diagnosis
Material
N-CSR Battery Replace
Onsite Support

[Dilip_18]

Hi@KUMARGOVIND,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Notebook. I apologize for the inconvenience.  

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!