• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-07-2020 11:32 AM

HP Recommended
Product: HP PAVILION - 15-CC178CL
Operating System: Microsoft Windows 10 (64-bit)

I want to order a battery for HP PAVILION - 15-CC178CL. My laptop's model number is  2DS94UA. I am not able to find it in the HP Store India. Also  when I ran  Hp battery check it always gives Results as Unknown for both basic information as well as advanced information. I reinstalled the Hp support Assistance as well. The battery failure happened right after I update my windows to version 2004. Would this cause a battery failure or is it just a false positive. I have tried updating my drivers, BIOS but to no avail.  

2 REPLIES 2

‎08-07-2020 02:57 PM

HP Recommended

@0mesh 

 

The specs of your machine is

 

    https://support.hp.com/au-en/document/c05787840

 

It uses  3-cell, 41 Wh Li-ion part # 920070-855.  Did you buy machine from the US ? You can order from

 

              https://www.newegg.com/p/16J-00F6-09E96

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-09-2020 04:52 AM

HP Recommended

According to this https://partsurfer.hp.com/Search.aspx?searchText=2DS94UA, the battery part number of my laptop is 920070-855 whilst the battery shown in the picture has a part number 920046-421.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.