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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Battery Replacement
Create an account on the HP Community to personalize your profile and ask a question
09-17-2020 12:46 AM
Hello, I am facing an issue with my laptop battery. My laptop get shutdown even after 30% battery available and the limit is going to increase day by day. Also, it is giving problems while charging. The battery can not charge beyond 90%. I think this is time to replace the battery. could you please suggest the link for purchasing the new original HP battery for my model.
Thank You!
Solved! Go to Solution.
Accepted Solutions
09-23-2020 11:02 AM
You could try checking on HP PartSurfer in your Country. Link: http://partsurfer.hp.com/search.aspx
Else you can contact HP Support in your region for replacement Battery
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee
09-19-2020 09:23 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
09-22-2020 04:22 AM - edited 09-22-2020 04:23 AM
Hello @ krazyToad, Thank you for your reply, I have tried what process you have mentioned in your reply but the issue is still there. Could you please give the clarity on why this is happening. I am from the technical background so, probably I will understand this issue once I know the root cause.
Thank You!
09-23-2020 11:02 AM
You could try checking on HP PartSurfer in your Country. Link: http://partsurfer.hp.com/search.aspx
Else you can contact HP Support in your region for replacement Battery
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee
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