Battery Replacement

[JaydeepKumar]

Hi Community,

I am Jaydeep, I have a problem with my pc battery,

the battery is not charging more than 50% earlier it was stuck on 84 than 74 and again and again reduced and now it's 50%. 

I want to replace my battery but my pc is out of warranty.

I visited the service center they told me to register a complaint online and then only they will repair, I don't know where to register for service as my pc is out warranty.

if anyone know where to register please let me know as the battery is inbuilt, I can't replace the battery by myself.

My Notebook model no:  15-au620tx

Thank you,.

[Echo_Lake · Accepted solution]

@JaydeepKumar

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Click here: https://support.hp.com/in-en/document/c00821572 to know more about HP Notebook PCs - Purchasing a Replacement Battery​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.