-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
1
0
0
HP Recommended
HP Recommended
Welcome to our HP Community forum!
No, that battery will not work. You should not buy a battery with a 15.4 V specification to replace your original 11.55 V battery.
Mixing up these voltages can permanently damage your laptop's motherboard components or cause charging failures. The reason for the confusion is that HP uses two distinct internal configurations for the Pavilion Gaming 15 series depending on the hardware tier:
SR03XL (3-cell layout): Runs at 11.55 V. This is the exact configuration your laptop’s internal power delivery system is mapped to handle.
SR04XL (4-cell layout): Runs at 15.4 V.
Because the voltage levels must match your original unit exactly, you must stick exclusively to an 11.55 V SR03XL replacement battery pack with the matching part number L08855-855.
Kind Regards,
NonSequitur777
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community