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‎12-30-2022 10:00 AM

HP Recommended
Product: HP Spectre x360 - 15-ch004na

Appreciate this has been raise before, but the solution does not fix my problem.  4 Year old laptop, HP diagnosis shows battery is ok, advanced info:

  • Warranty Type: 3
  • Cycle count: 315 / 1000
  • Manufacturer: 333-27-09-A
  • Serial Number: 01746 03/24/2018
  • Temperature: 26 °C
  • Current: 0 mA
  • Terminal Voltage: 12681 mV
  • Design Voltage: 11550 mV
  • AC Power: Yes
  • CT Number: 6GLQC04TZAM2VZ
  • Design Capacity: 84 WHr
  • Full Charge Capacity: 61 WHr (72%)
  • Remaining Capacity: 60 WH

Unable to run the system check via F2 as battery will not discharge.  As soon as the laptop is unplugged, it shuts down.

 

Struggling to find a solution.  Battery cannot be removed from the laptop.

Category:
15 REPLIES 15

‎12-30-2022 03:28 PM

HP Recommended

Hello @pete581 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report back

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‎12-31-2022 04:22 AM

HP Recommended

Hi Ub6424, 

 

Thanks for the response, please see below

 

pete581_1-1672485704446.jpeg

 

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‎12-31-2022 04:57 AM

HP Recommended

Hello @pete581 

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.37 Rev.A15.2 MBAug 9, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Please report back

Was this reply helpful? Yes No

‎12-31-2022 04:58 AM - edited ‎12-31-2022 04:59 AM

HP Recommended

Hello @pete581 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1672487928266.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back

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‎12-31-2022 05:24 AM

HP Recommended

Hi Ub642

 

Followed your instructions on the BIOS update (always have updated when BIOS update appears), however whilst it shows it has done the update, on reboot, the laptop does not go through the usual updating process and the system still shows the BIOS as F.36 19/03/22.

 

The Battery calibration process also does not work.  As soon as I disconnect the mains power, the laptop switches off immediately

 

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‎12-31-2022 05:29 AM - edited ‎12-31-2022 05:30 AM

HP Recommended

Hello @pete581 

 

Before we decide whether you need a <new battery> or not ...

 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

or

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1672489810002.png

 

(3) Please report your results

( if serial number and CT Number are displayed, please blur )

Was this reply helpful? Yes No

‎12-31-2022 05:38 AM

HP Recommended

pete581_0-1672490300316.jpeg

 

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‎12-31-2022 05:43 AM

HP Recommended

Hello @pete581 

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A

62.4 MB

Aug 21, 2022

Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform Component Tests Power

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎12-31-2022 06:19 AM

HP Recommended

Hi, I ran both the short and extensive tests and still shows Battery as OK as does the power test.  Also ran the BIOS test which allowed the BIOS to update, however did not solve the issue.

 

Test report attached

 

pete581_0-1672492749696.jpeg

 

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