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‎12-10-2018 04:45 PM

HP Recommended

Thank you!  I do appreciate it - and apologize for my frustration.  But this has been a poor experience so far and unexpected to say the least.

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‎12-10-2018 04:57 PM

HP Recommended

This is the (what appeads to be an automated) response I continue to receive...

 

”

Thank you for that information. No one will be contacting you further regarding this matter. The information was relayed via phone to you by the highest point of authority in the escalation process. 

“

Is this a way to say that HP is bailing on resolving this appropriately?  Confused....

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‎12-10-2018 05:19 PM

HP Recommended

@Mutchinator

 

Your comments were re-escalated to the appropriate team.  They have replied, and not to repeat, it appears that "the information that was relayed to you previously via phone was from the highest point of authority"

 

HP did respond to your inquiry and it appears they have no more to add.

 

 

 

 

I work on behalf of HP
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‎12-10-2018 05:22 PM

HP Recommended

Nothing was relayed to me via phone - no report etc.  I have received the unit and it doesn’t appear it was even touched since it’s still covered in fire extinguisher powder.  I would assume handprints or the unit to be cleaned had someone actually looked at it.  This is seriously insane how this is being handled!

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