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‎06-11-2026 12:13 PM

HP Recommended

I have an HP Pavilionx360-15-dq1071cl, product number: 16A11UA. A couple days ago, my computer battery exploded and started on fire. I was able to put it out with a fire extinguisher, but it was still a scary situation. Luckly I was home during the time, or it could have ended up being a lot worse. I feel like this shouldn't happen at all. It was working completely fine earlier that day. I also noticed this product was on recall. My warranty for this product expired, but is there anything that can be done for this?

Mattrudolph_0-1781201561789.png

 

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‎06-13-2026 08:43 AM - edited ‎06-15-2026 08:51 AM

HP Recommended

Hi @Mattrudolph 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am very sorry to hear about this incident, and I am relieved to know that you were able to extinguish the fire safely and that no one was injured. We understand how concerning and distressing this experience must have been, particularly since the notebook had been operating normally prior to the event.

 

Related to the issue i was unable to find the case details, As you are facing issue with the product I can forward the details to the Escalation support team in your region Please do share the requested details below

 

Please fill in the below details

 

Case Number: 
Name: 
Address: 
Country: 
Phone: 
Email: 
products: 
Product number : 
Serial: 
Issue:

 

Regards

I'm an HP Employee.


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