• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion x360 - 14-cd0003ng
Microsoft Windows 10 (64-bit)

Hi!

I would like to know the battery runtime test procedure used to test my laptop, because you advertised around 9 hours of video playback runtime, but under no load (cpu ~ 0.5W, other ~10W) with minimal backlight I only get at most 4 hours. Therefore I would like to know how you tested the laptop to get those numbers.

Thank you in advance.

-Michael

1 REPLY 1
HP Recommended

@Michi1305 

Sorry, but HP does not provide this kind of information.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.