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‎11-24-2021 11:13 PM

HP Recommended
Product: HP Probook 450 G2
Operating System: Microsoft Windows 10 (64-bit)

II changed laptop's battery 2 months ago. Since then, the battery timing was good but now it has been decreased. Moreover, in the HP Support Assitant, whenever I run Battery Check up, is says 'battery not detected'. Kindly help me, despite changing the battery with a new one, why the timing is still very low and why HP Support Assistant is not showing the battery. Are there any tests needed to be run? 

Thank You

Category:
3 REPLIES 3

‎11-25-2021 05:55 AM

HP Recommended

If the battery is not detected its hard to test it. I would say your new battery has failed. Should be under some kind of warranty.

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‎11-26-2021 12:33 PM

HP Recommended

II understand. Isn't there any way of testing the battery through other systems? Like BIOS at the boot up menu? Maybe it can make a change. 

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‎11-26-2021 03:20 PM

HP Recommended

You can try. Tap esc as you power up then F2 for menus and pick diagnostics-power and battery and also check the AC adapter while you are at it. 

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