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‎09-29-2022 04:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,
as in title I would like to know if it is possible to upgrade the actual battery with another that has longer life.
Rather overall satisfied by this laptop but the battery life that is REALLY poor! and don't last more than 2 hours! Really disappointing.
Any possibility to upgrade the battery? or maybe exists some additional dock that has a large battery included on the base?
Thank you!
EMC

Category:
9 REPLIES 9

‎09-29-2022 04:59 AM

HP Recommended

Hello @MMMCC 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎09-29-2022 05:23 AM

HP Recommended

Hi Ub6424,
here the data!
Thanks if you can help!

OS Name: Window s 10 Home

Version: 10.0.19044

System Model: x360 15-cn1xxx

System SKU: 5RA75EA

Processor: i5-8265U

BIOS Version/Date: Insydfe F.05, 24/08/2008

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‎09-29-2022 05:31 AM

HP Recommended

Hello @MMMCC 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.27 Rev.A12.8 MBJul 26, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎09-29-2022 05:33 AM

HP Recommended

Hello @MMMCC 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1664451161555.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Restart Windows and test your notebook

(8) Please report your results

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‎09-29-2022 07:03 AM - edited ‎09-29-2022 07:04 AM

HP Recommended

Hi,
I was trying both of your suggestions and on BIOS update notebook got stuck in the "programing pei region" !!!
Then trying to restart it, the bios update started once again and the got a 500 bios error...
It rebooted again and now and can log in but no news yet about the battery!
The bios seems now updated despite those errors...

Let's see, I'll report it!
Thanks for the moment!

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‎09-29-2022 10:42 AM - edited ‎09-29-2022 10:43 AM

HP Recommended

Hi again,
I've tried your solution but nothing seems changed!
I've just run the powercfg/batteryreport and it gives me and estimate battery life of 1:58 min
Now testing the "real life" duration just with a playback of a movie... but doubt will be better!
Back to the first question then: is there any way to UPGRADE the system installing some new more powerful battery?
Any other solution available to be able to work with it more than 2hrs far from energy?
Thank you!!!
EMC

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‎09-29-2022 10:56 AM

HP Recommended

Hello @MMMCC 

 

I checked specification:

HP ENVY x360 - 15-cn1001nw Product Specifications

" Someone has added 10 hours to the real battery power ... ? "

Battery type
3-cell, 52.5 Wh Li-ion
Battery life mixed usage
Up to 12 hours and 15 minutes
Video Playback Battery life
Up to 11 hours and 45 minutes

 

Either the specification is not correct or the battery is defective. Something is wrong here.

 

Kind regards

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‎09-29-2022 11:37 AM - edited ‎09-29-2022 11:38 AM

HP Recommended

OK @Ub6424 ! Thanks for taking the time to follow up this issue!
Yep, def smthg wrong! because the specs I gave are correct and the laptop is barely unused - I did used it only on holidays for 5-6 times but absolutely not a daily use!
I'll maybe buy a new battery to see if things goes better!
Wow! 12hrs would be a dream! ;))
EMC

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‎09-29-2022 11:48 AM - edited ‎09-29-2022 11:49 AM

HP Recommended

Hello @MMMCC 

 

(1) Download and install

HP Support Assistant

9.4.105.0 Rev.A122.6 MBMar 26, 2019Download

 

(2) Please run HP Support Assistant > Battery Check > Send screenshot of 'Advanced information/report'

 

(3) Double check and contact <HP Support> if the specification is right or not !

 

Keep me updated ...

Kind regards

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