cancel
Showing results for 
Search instead for 
Did you mean: 
Dale96
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Battery Warranty question.

HP Pavilion 15-cc037na / cc0xx
Microsoft Windows 10 (64-bit)

So I bought a HP Pavilion Laptop from ebay a few months ago for work and noticed it's out of warranty. 

 

Warranty started on: July 14, 2017

Warranty ended: August 12, 2018

 

Firstly, I've saw different names for the laptop on both windows system information and the name on the bottom of the laptop.

 

Windows shows: cc0xx

Laptop casing and sticker inside the laptop shows: cc037na 

 

There hasn't been any official documents to show what the ram upgrades available are for the system so I'm not sure what to get as I have 8gb of ADATA ram right now and it feels like a 4gb system. 

 

The battery inside the laptop is completely swollen in 3 places, and the battery does not hold charge for longer than 10 minutes when unplugged. 

 

A few months ago, it had to be plugged into power constantly and it would knock off as soon as the power adaptor was removed and would constantly show 0% on windows. 

Randomly the laptop went up to 100% and doesn't change but the battery will die after about 10 minutes of it laying turned on. 

 

So I have some problems right now. 

 

I don't know my factual product name and I do not know where to find a battery and what my ram upgrade limits are. 

 

I've saw somewhere on HP that the internal batteries have warranty up to 3 years and not the standard 1 year that comes with standard replaceable batteries. If this is the case, how do I ask for a replacement battery from HP as the warranty won't be 3 years until July 2020.

 

HP doesn't show anything for the product names I've provided and don't want to end up purchasing hardware I can't use. 

 

I've got my eye on 16gb Corsair ram and a Samsung SSD but I will also need a new battery. Just not sure if these upgrades are supported by the motherboard. 

 

Laptop is mostly going to be used for work and some personal things like watching videos/streaming videos/music etc.

 

Any types would be helpful. 

 

1 REPLY 1
Level 19
Level 19
80,511 80,405 9,999 21,551
Message 2 of 2
59
Flag Post
HP Recommended

Battery Warranty question.

@Dale96 

 

Firstly HP Pavilion 15-cc037na probably is the right model/product of your machine and HP Pavilion 15-cc0xx means it is a member of cc000aa to cc099zz series/family.. 

 

Its specs:  

    https://support.hp.com/au-en/document/c05597152

 

Manuals for the whole series:  

    https://support.hp.com/au-en/product/hp-pavilion-15-cc000-laptop-pc/15551391/manuals

 

A manual called Maintenance and Service Guide will show you many things including RAM information.

 

All I know: HP ONLY offers 3 years warranty on some Elitebook machines. All Pavilion machines only have 1 year warranty including batteries UNLESS you pay for extended warranty or Carepack.

 

1. Battery: You can use part # for battery on the Maintenance and Service Guide and use part # to order battery from HP (if available) or other stores such as Amazon.

2. RAM and SSD: Please use Crucial UK as references

     https://uk.crucial.com/gbr/en/compatible-upgrade-for/HP---Compaq/pavilion-15-cc037na

  

   They offer These upgrades are guaranteed compatible when you order from Crucial.com 

 

Note: You can confirm model/product of your machine using

    

           https://support.hp.com/us-en/document/c03754824

 

Regards.

 

  

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation