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Battery Warranty question.

HP Pavilion 15-cc037na / cc0xx
Microsoft Windows 10 (64-bit)

So I bought a HP Pavilion Laptop from ebay a few months ago for work and noticed it's out of warranty. 


Warranty started on: July 14, 2017

Warranty ended: August 12, 2018


Firstly, I've saw different names for the laptop on both windows system information and the name on the bottom of the laptop.


Windows shows: cc0xx

Laptop casing and sticker inside the laptop shows: cc037na 


There hasn't been any official documents to show what the ram upgrades available are for the system so I'm not sure what to get as I have 8gb of ADATA ram right now and it feels like a 4gb system. 


The battery inside the laptop is completely swollen in 3 places, and the battery does not hold charge for longer than 10 minutes when unplugged. 


A few months ago, it had to be plugged into power constantly and it would knock off as soon as the power adaptor was removed and would constantly show 0% on windows. 

Randomly the laptop went up to 100% and doesn't change but the battery will die after about 10 minutes of it laying turned on. 


So I have some problems right now. 


I don't know my factual product name and I do not know where to find a battery and what my ram upgrade limits are. 


I've saw somewhere on HP that the internal batteries have warranty up to 3 years and not the standard 1 year that comes with standard replaceable batteries. If this is the case, how do I ask for a replacement battery from HP as the warranty won't be 3 years until July 2020.


HP doesn't show anything for the product names I've provided and don't want to end up purchasing hardware I can't use. 


I've got my eye on 16gb Corsair ram and a Samsung SSD but I will also need a new battery. Just not sure if these upgrades are supported by the motherboard. 


Laptop is mostly going to be used for work and some personal things like watching videos/streaming videos/music etc.


Any types would be helpful. 


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Message 2 of 2
Flag Post
HP Recommended

Battery Warranty question.



Firstly HP Pavilion 15-cc037na probably is the right model/product of your machine and HP Pavilion 15-cc0xx means it is a member of cc000aa to cc099zz series/family.. 


Its specs:


Manuals for the whole series:


A manual called Maintenance and Service Guide will show you many things including RAM information.


All I know: HP ONLY offers 3 years warranty on some Elitebook machines. All Pavilion machines only have 1 year warranty including batteries UNLESS you pay for extended warranty or Carepack.


1. Battery: You can use part # for battery on the Maintenance and Service Guide and use part # to order battery from HP (if available) or other stores such as Amazon.

2. RAM and SSD: Please use Crucial UK as references


   They offer These upgrades are guaranteed compatible when you order from 


Note: You can confirm model/product of your machine using








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