Battery and AC Adapter test failed

[Mugilansb]

I have a pavilion au003tx. One day when I was using my laptop plugged in I heard a noise around the charger connected area in the laptop. So I unplugged my charger and the laptop went off abruptly. I tried to turn on but no response. then  i connected my charger and now it turned on. when I ran the battery and ac adapter diagnostic test both of them failed. 

Battery test ends with a failure ID : GU0AJ4-87699T-MFPX6J-C0BC03

AC adapter test had no failur ID but it simply says failed. what can I do? .i have an extended warranty for 2 years but it seems that it does not include battery replacement. Please help me....

[The_Fossette]

@Mugilansb,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

As per the failure code you have mentioned it looks like the battery is gone bad and you need to replace the battery.

I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!