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HP Recommended
Envy x360 Convertible
Microsoft Windows 10 (64-bit)

I am having a swollen battery issue with the 5 year old laptop.  I would like to replace the battery myself.  

 

I am having trouble finding:
1) a link to the maintenance and service guide for the Envy x360 13inch touch screen convertible model 13-y023cl
2) the proper battery to order as a replacement battery.  So far I have found a battery with this description that appears to be the right one but not certain
"HP PK03056XL-PL - 3-Cell PK03XL Battery".  found this at CPUMEDICS.COM

I have taken apart and repaired laptops in the past,  just need the specific info for my model.  Thanks for any help.

3 REPLIES 3
HP Recommended

Hi @alpaca33

 

Welcome to the HP Support Community. I see that you are facing issues with your HP Envy X360 Convertible. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
HP Recommended

I should have posted again after I found the document.  I was able to find it by going to the support page and entering the model number.  Once I did that I could find a number of assets to support the laptop including the maintenance and service manual.    In that manual it had the correct physical layout and description of the laptop so I am fairly certain it is the correct on.  Also in it was the part number for the battery.   I was able to take that number and find a battery through a 3rd party that I have ordered and hope to have in hand shortly.   At that point I will start the procedure of replacing the battery.

HP Recommended

Sure.

Thank you for keeping me posted 🙂

NIRVANA_95
I am an HP Employee
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