Battery and overheat problem HP ENVY x360 Convertible 15m-cn0xxx

[Ujwalc3]

I just bought this laptop less than month ago. I am experiencing some very annoying problems that had. 

1. VERY loud fan noise especially the time when I on the laptop (even at idle)

2.. Increasing temperature even is idle(not under load)

3. CPU usage goes very high and loud fan when only open few (3 tabs)  google chrome tab for articles page.

4. Battery life is not so good as even some light works, internet browsing only can last for 4 -4.5hours (in battery saver mode and backlite off. Very disappointed as HP advertise it for at least 11 hours. This is not even half of it.

5. Battery drain when power off.  I charge it to 100%, after 2-3 days without using it, the battery will drop to 75% when i open it again!  

I bought this laptop is for my daily driver, but it seems to cause a lot a problem for me.

[The_Fossette]

@Ujwalc3,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the laptop is overheating, and the fan is making loud noise. Also, the battery drains when the laptop is powered off.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01007591

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Ujwalc3]

Hi, 

Thanks for the detailed response, I already had the BOIS updated but other things certainly did not help. 

But as of now, I have kept the thermal profile to adjust to the quieter environment. 

I'll keep you posted with the results I get. 

Thanks, 

Regards,

Ujwal 

[The_Fossette]

@Ujwalc3,

It is great to have you back and your patience is greatly appreciated.

Please test the computer and see if the issue is resolved.

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Chijioke1]

Hello, I just purchased the same Laptop Model and I'm experiencing the same issue.

I have updated my BIOS and the issue still persist.

My battery discharges even when its switched off and it last only around 4 hours when fully charged (100%)

[Riddle_Decipher]

@Chijioke1 Welcome to HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Here's what you need to know about how the battery typically drains:

That said, what do you use the device for, is its most gaming or for watching movies/videos, the battery could drain a lot faster than it would while editing a document or simply going through pictures on the device.

If you've been using the battery for simple tasks as mentioned above, you may want to perform the below steps to enhance the battery performance:

The first thing you'll want to do is make sure that you have a reasonable power plan selected for when you're rolling on battery power. The high-performance plan is always tempting (you're a high-performance user, after all), but you'll burn through your battery a lot more quickly, so select the Power Saver or Balanced plans, and make sure it's set to turn off the display quickly after inactivity, since that's the biggest power drain.

Next, you'll want to dig further into the Advanced Power Plan settings, and make sure that the On battery settings are set to maximize battery life—change the plan to turn off the hard disk quickly, use the low-power mode for your wireless adapter, processor, and especially your graphics card. The System cooling policy setting allows you to specify whether the laptop will rely on fans for cooling, or slow the processor down when the temperature gets out of hand, and can definitely help your battery life, though at the cost of some performance.

Adjust the Screen Brightness

Since we've already shown that the LCD screen is the biggest drag on your battery life, the quickest way to save your battery life is to use your laptop's hardware buttons to control the screen brightness—most laptops require holding down the function key and using the brightness keys, and turning it down as far as you can (while still visible) is a good idea. It may seem like an obvious choice, but it's worth emphasizing at the top of the list for one reason: Of everything you can tweak to improve your battery life, this one change alone is at the top of the list of tweaks that can dramatically improve your battery life.

Make sure that your power plan is set to turn off the display quickly when your laptop is idle, and don't use any fancy screensavers that overuse the graphics capabilities of your laptop. Many websites tell you to disable Aero to squeeze more battery life, and it's true that you might get a very small bit of extra life, a couple of minutes at the very most—you will be much better off adjusting the screen brightness and using aggressive screen blanking settings.

Kill Background Processes and Services

Runaway system processes can do more than just kill your PC's performance—they can also kill your battery as well. You'll want to make sure that you close any background applications you don't need to be running while you are on battery power, and disable any automated updates, scheduled tasks, and especially search indexing.

Prime targets for removal are things like Windows desktop gadgets and all of those applications that hide in your system tray. It's time for a cleanup, so disable or uninstall any application running in the system tray that you don't actually need. (Only uninstall if you're still plugged in—no use wasting extra battery life on that now.) It's not just good for your battery life, it's a good practice in general.

Take Care of Your Battery by Avoiding Heat: Click here for steps.

And last but not least, if the issue persists, reinstall the battery drivers by uninstalling the same from the device manager and get back to me with the results,

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Chijioke1]

Laptop details as below

Name: HP ENVY x360 Convertible 15-cn0xxx

*Edited
Product number: 3EC87AVT#ABA
System BIOS: F.23
Operating System: Windows 10 Home 64-Bit

Microprocessor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
System memory: 12GB
Memory slot 1: 4GB Samsung 2400MHz
Memory slot 2: 8GB SK Hynix 2400MHz
System board: 8483 70.31

Lately the laptop doesn't discharge sometimes and sometimes it does when switched off.
Also is there a battery replacement for this laptop

[Riddle_Decipher]

@Chijioke1 Resetting the ACPI battery driver may take care of the issue with battery discharging when its turned off.

There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

If this had an impact, it should behave differently.

If not, Press the power button and then tap the F2 key to invoke the startup menu.

Choose and click on the F10 key to invoke the BIOS.

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

Before you conclude this to be a battery failure: click here to calibrate and test the same

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Chijioke1]

Hello, how do I remove the battery?

An explanatory video will be handy.

Also, I have calibrated the battery and ran a test using HP Diagnostic tool and it passed.

Thanks.

[asmita6658]

@Chijioke1

Please refer to this picture from the device manager -