Battery and performance problem

[Looper549]

My HP  Notebook battery reading says plugged in, not charging. While on just battery power the computer is normal speed, when I plug it into 110 volts it gets very slow. The power indicator light also stays on after shutdown unless I hold the power button for a few seconds.

[The_Fossette]

@Looper549,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the exact model for your computer?
• Are you using the original charger came with the computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you update the BIOS on the computer from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the below steps and check if it helps.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Looper549]

I am not sure of the exact date the problem started. I was having router problems that contributed to the slow performance. The model number is HP Notebook 17-x116dx. I have been on with Microsoft support several times and they have exhausted all their resources including what he called a total reset. The reset took 3 hours, my accounts were saved, but I lost all my added apps. The charger is original and I have another HP laptop with the same charger, I swapped them with no change. The device manager change that you suggested has been done several times and the BIOS update has been done 2 times as well.Microsoft told me it has to be an HP problem, but I am not sure. The only changes on this computer have been windows updates. This cumputer was a windows 7 with a windows 10 update icon upon purchase. I have been thinking of doing a system recovery, but not sure if that will put me back to windows 7. If that happens, I am not sure the windows 10 update ican is still functional. Any additional help would be great. Thank you

[The_Fossette]

@Looper549,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system test on the computer following the steps in the below article to make sure all the hardware components are working fine.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Looper549]

I did both the fast and extensive system test and all the results passed. I appreciate all your help on this matter. I don't know what to do next. Thank you.

[The_Fossette]

@Looper549,

It is great to have you back and your patience is greatly appreciated.

I recommend you try using a higher capacity charger and check whether the issue is resolved.

If you continue facing the issue I recommend you perform a system reset following the steps in the below artilce and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Looper549]

I have tried a charger with the same output and it did not help. I don't know where i would get a higher output charger that would fit this computer. One of the Microsoft Techs already did the reset on this computer with no improvement.I also had an issue with creating restore points and the reset did repair that problem. Thank you

[Looper549 · Accepted solution]

I think I may have found the problem. I cleaned the power connections for the charger with contact cleaner. It is working fine now, but not sure for how long. If the contacts were dirty, why would it still run off from charger power and still charge after the computer was turned off? I really appreciate all the help. It is nice to have an expert explain things to a novice such as myself. Thank You

[Raj1788]

@Looper549

Thanks for the input,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)