Battery bloating and destroying the keyboard.

[Supere]

My computer battery bloated up so far. I had to take it out because it was making my computer look bloated and I was a fraid it would explode. I am now just using it without a battery plugged into a wall. It is very obnoxious and I believe it damaged the cooling because it gets insanely hot and will crash and or freeze constantly. It has been like this for over a year now. I would like a replacement or repair.

[Dragon-Fur]

@Supere 

Bloated battery needs to be replaced.

Two choices - actually three:

• Purchase and change out the battery yourself for the expense of having to purchase said battery.
• If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

Third, unofficial option

• Wait for an agent to find your message, evaluate the content, and perhaps respond.

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

We can provide the information to help you replace the battery - let us know.

There is also video available to help.

The basic information you need is located in the Service Guide for your computer.

Device Home Page - References and Resources – Learn about your Device - Solve Problems

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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OMEN by HP 15-ax243dx Laptop PC 

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