Battery calibration failure

[MCT2020]

Hi,

I´ve recently bought an HP Pavilion - 15-cw1005la, Ryzen 7, 128 SSD + 1tb HDD, Window 10 (64)

After 2 days use I noticed the HP Support Assistant icon showing a warning sign - needs a battery calibration check.

I followed the instructions (plug in and charge for 3 hours, run etc.) and it failed. I did this several times, always failed.

After investigating, I have tried the check using 'Hp PC Diagnostics Window' which always cancels before finishing, and I've tried the Bios restart method that takes 2+ hours to run (tried twice) with the same error - needs calibrating (20)

Before I return the laptop for a refund, should I try anything else?

Also, side question ... are the cooling fans usually so loud? Sound like they are at maximum most of the time, even when not doing anything in Windows.

Thanks for any help.

Mark

[The_Fossette]

@MCT2020

I reviewed your post and I understand that you are unable to calibrate the battery.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100645.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MCT2020]

Hi The_Fossette

Thank you for your response, and sorry for the delay in replay.

I ran the exe file you suggested and received the message  ¨The BIOS you are installing is older than the current version in the system and cannot be executed¨. 

Thus, no change in the calibration problem.

Thanks

Mark

[The_Fossette · Accepted solution]

@MCT2020

I recommend you uninstall HP support assistant and then download and install it from the below link and check if it helps.

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MCT2020]

The_Fossette,

Many thanks that appears to have solved the error warning. 

I've run the battery check and it shows as normal.

regards

Mark

[The_Fossette]

@MCT2020

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!