Battery caught on fire

[AJK50]

Battery caught of fire; HP 15-dy1074nr ; Year 2020; Any other recent know issues with HP batteries?

 

[Nal_NR]

Hi @AJK50,

Welcome to the HP Support Community

We're sorry to know that your laptop battery caught on fire. Not to worry I will help you to get a resolution to resolve the issue.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @AJK50,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[AJK50]

I did reply to your private remail…

[Nal_NR]

Hi @AJK50,

Thanks for the details.  I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 3-4 business days (this does not include weekends or holidays).  

[AJK50]

Thank you. Is there a way to officially notify this issue  and concern to HP?