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‎09-09-2022 05:02 AM

HP Recommended
Product: HP elitebook c360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello, I woke and when I went to charge my laptop, Hp Elitebook x360 1030 G2 , while it was off the charge light next to the charging port was blinking white. Then as I used my laptop throughout the day it kept blinking white whether it was plugged in or not. When I plugged it in the charging status would say, "plugged in, not charging". When I had it plugged in and was using it the battery didn't noticable depleat but it would not charge at all. No error messages came up. This happened out of the blue. If anyone knows anything that'll help it would be greatly appreciated.

Category:
3 REPLIES 3

‎09-09-2022 02:43 PM

HP Recommended

Hello @Ayiz 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-09-2022 06:38 PM

HP Recommended
  • OS Name     Microsoft Windows 10 pro
  • Version        10.0.19044 build 19044
  • System model    HP Elitebook x360 1030 G2
  • System SKU       1XJ16UC#ABA
  • BIOS version       HP p80 Ver. 01.29
Was this reply helpful? Yes No

‎09-09-2022 06:51 PM

HP Recommended

Hello @Ayiz 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update (P80)

01.43 Rev.A12.3 MBAug 15, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues: 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A0.5 MBNov 20, 2020Download

Intel Management Engine Firmware

11.8.92.4222 Rev.A11.6 MBApr 18, 2022Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W272.4 MBApr 18, 2022Download

 

(5) Reboot and test

(6) Please report your results

Was this reply helpful? Yes No
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