Battery charge run only in standby

[EdiLantieri]

I changed battery with original hardware but it charges only in standby.  I tried with some instrucrion in the support area but i havn't result. Help me please.  Redards

[praveen196 · Accepted solution]

@EdiLantieri Welcome to HP Community!

I understand that the battery charge only standby.

I suggest you start with a hard reset: Click here for steps, 

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Link for battery testing and calibration 

Also, update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[EdiLantieri]

Hi, I'm proud to write that my problem with battery as resolved. I changed the battery supplies with un other egual and the problem is resolved. Propably then battery supplies that i buied no produce the same ampere  than the old.  Wow I return to charge my pc  in work and non in stand by. Thanks for your responce. See You 

[praveen196]

@EdiLantieri

Thank you for the update.

We are happy to hear that the issue is resolved.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!