Battery charge stuck

[Battery36]

After replacing my laptop battery with an aftermarket battery, now my laptops battery charge is stuck on 36% no matter how long i charge or use it, after 4 hours of use it apparently runs out of battery and wont turn on unless i plug it in, immeadiately when i plug it in, it fires up and the battery is still at 36%. The replacement battery is the same model with same specs, mounting spots and connection as the old one, i replaced it because of poor battery life and the old one was puffed up. Done the battery health check before and after the replacement and the full charge capacity and design capacity jumped from 33000mWh to 55000mWh. After i changed it and fired the laptop up the battery was about 70% so i charged it to 100%, so it worked then for some reason. Would like to know if there's anything i can do, or is the battery faulty or is it a software issue.

Things i've tried:

Updated bios

reinstalled drivers from batteries section of device manager

detect new hardware from device manager

Shut off laptop, removed from charge and held power button for 30sec, then charged the laptop for 2 hours

ran the laptop till it shut off 2 times now and charged to "full" overnight.

[BeemerBiker · Accepted solution]

There may be a battery problem.  Make sure the battery is genuine.

Run the UEFI test. 

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

example of battery test

 

Try a battery report

Please run the battery report and post the summery include the Installed batteries
you run the battery report by bringing up the administrator command window and running

 powercfg/batteryreport 

as shown below


After entering that explorer line you should see something like the following. You will have to click on it as it is long
https://stateson.net/docs/SP4_battery-report.html

It looks like you have you done a battery calibration
If not, then do the battery report both before and after the calibration.
Save the results so you can compare.

[Battery36]

Thank you so much for the help! The uefi check showed that the battery is defective: Battery check Primary - Replace (45), Failure Id: 9U3Q8X-AQACHA-MFGGRF-C74R03.

[BeemerBiker]

I am glad you found the problem!

Those 24 character  failure IDs can be looked up at the below sites to get more information

Some disk drive error IDs may show that the disk is bad or the controller is bad or just the cable to the disk is loose causing CRC errors.  

HP Customer Support - Service Center

EN: https://support.hp.com/us-en/eas/failureid.

SP: https://support.hp.com/mx-es/eas/failureid

PT https://support.hp.com/br-pt/eas/failureid

CZ https://support.hp.com/cz-es/eas/failureid