Battery charging intermittently after reaching 70% charge; automatically stops and starts

[Adi2103]

Hello,

It has been close to 27 months of using this laptop and I have faced no issues concerning battery. However, since the past 2 months, the charging automatically stops at a certain battery level (usually 70% to 80%). It begins to charge again and then stops after a few seconds. It's been really confusing as to what is really causing this intermittent start-stop charging cycle when the adapter is connected to a continuous power supply. 

Initially, charging used to stop at 80% or so and the LED at the charging port used to turn WHITE from ORANGE (which indicates the charging status). Even the charging symbol at the status bar turns off and on intermittently. I am really not sure what is causing this- hardware or a software issue. Can anyone help in this regard?

[Betty0610]

@Adi2103

Welcome to the HP Support Community.

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer.

Also, try these steps: https://support.hp.com/in-en/document/c04700771

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Adi2103]

Thanks for responding,

I tried the procedure as instructed by you but the problem still persists. As I write this, my laptop is plugged in with 77% charge and the charging stops and starts intermittently. I am afraid this might affect my battery life in the long run. Earlier I had also tried the diagnostics tool for battery and charger and it didn't flag any issue. Could you please suggest some other remedies?

I found this link pertaining to a similar issue but I don't know if I should follow the same steps. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-HP-laptop-keeps-disconnecti...

[Betty0610]

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Adi2103]

Earlier a new update of BIOS was available at HP Support, I had already installed it back then. I have tried a hard reset too but the problem still persists. However, there is one observation I would like to share- As far as I remember, I started encountering issues after manually updating to the new Windows 10 2004 feature update in May. I cannot fathom if this issue is somewhere related to the OS update, hence request you to suggest the future course of action.

[Echo_Lake]

@Adi2103

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.