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Battery charging issues

HP Recommended
HP pavilion -15 AU 620tx
Microsoft Windows 10 (64-bit)

Hi,

I have been facing some issues on my hp pav-15 au620tx model's battery. Whenever I plug my laptop for charging, it charges till 25-30% and after that, it stops charging even though it is connected to the adapter and it says plugged in charging. Because of this I have been facing a lot of problems regarding the life of the battery and i have tried some remedy through internet but none of them worked. Please help me with this problem and help me find a solution for it.

 Anything will be grateful.

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HP Support Agent
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HP Recommended

@pratik_dsouza10,

 

I reviewed your post and I understand that you are facing issues with the battery on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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HP Recommended

I did that too but still no effect on that. I even did the bios method where I calibrated the battery for 4 hours and then it showed the message as

Battery check : primary - replace (42)

Primary : logic state  - calibration required (20) , charge state - blown fuse (42)

 

Failure ID -.   (the failure ID row was empty and no credentials were displayed)

Product ID - xxxxxxxxx

NA

Battery calibration- complete

 

    I dint properly understand this message so please help me decode it and tell what It says. 

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HP Support Agent
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@pratik_dsouza10,

 

It looks like a hardware issue and I recommend you contact support and they will assist you with the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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