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‎10-10-2020 12:12 AM - edited ‎10-10-2020 12:54 AM

HP Recommended
Product: G62 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Recently replaced battery. Ran full charge, full discharge sequence thrice.  HP Assistant Battery Check says primary battery is okay. But PC Dashboard (part of HP Advisor) says battery "Battery Check Software uninstalled or Unsupported Battery".

The new battery is an HP original that is G62 compatible.

Should I be concerend? Is there a risk of the battery dying sooner than expected?

Thank you in advance for your help.

1 REPLY 1

‎10-12-2020 03:13 PM

HP Recommended

@MToro25 Welcome to HP Community!

 

I understand that the Battery check says Battery okay but HP Advisor differs.

 

Please provide the part number of battery that you replaced.

 

Please perform the battery test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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