Battery code error

[cralco]

My Battery isnt taking a charge.  I did follow the advice in other threads about deleting from device manager and restarting but that didnt work.   I did a battery check on start up and code the error code 

m3282m-91ka58-mfpx6k-coec03   but no one has been able to tell me what it means.   This laptop has always had a battery issue, a year ago i had to send it back to get the battery replaced (its internal so I can't do it) but the new battery only lasted a year (i was told it should last several years).   any advice?

[Dragon-Fur]

@cralco 

The code is failing the checksum - it cannot be checked.

Regardless, the only valuable information from the code is whether the battery failed.

Likely failure sub-code is Failure code 601

The rest of the information is either extraneous to the failure or is available only to HP Support.

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Regardless of what you were told, the battery likely lasted as long as its warranty.

This is not uncommon, though it is also true that a battery can last for years.

If you have moderate skill level with handling small screws, if you have a steady hand, and can generally do small repairs, you might be able to change the battery in your computer.  The task is not normally considered "advanced skill level" though there could be exceptions.

If you cannot change the battery and you cannot get the help to do so,

You can try contacting HP Support to submit a case.

Be Aware:

• Out-of-Warranty service is not free.  You will pay for shipping, parts and labor.
• If the case is accepted, you have to mail your computer to HP - it takes time - how long it takes depends on your location, the nearest repair depot, whether parts are available.

HP Contact Information is included near the end of this message.

OR

If you want to do the work for yourself or get a friend to help you...

What to do?

You will have to look it up - "Pavilion" is not enough information for use to tell you the specifics.

It is not difficult to find the information.

This part you already know...

Run Component Tests – How to

Contributed by HP Wes_notebooks 

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Next is what you need to know, what you need to do, and where to find the help to complete the task.

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

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HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

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USA / Canada

➡️   Contact Official HP® Support | HP® Customer Support

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

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UK

For faster support, first submit information / case online: HP Customer Support UK

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Option - HP Support is on Facebook!

HP on Facebook

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Reminder:  Wait times can be long – HP Response centers are very busy.

• Use Device Serial Number to submit the case (do not post private information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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We are a world community of volunteers dedicated to supporting HP technology

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[cralco]

Hi,

Thank you for your reply.  My specific laptop is Product Number: Y1N95UA
Description: HP Pavilion - 15-au123cl.    I did take your advice and went to the HP part page BUT it doesn't list the battery I need, all it lists is a small lithium round battery for the clock, which HP doesn't even stock.   Can you tell me what the battery part number is and where I can buy it?

[Dragon-Fur]

@cralco 

 HP Pavilion Notebook PC - Maintenance and Service Guide

Find:  Part number(s), illustrated procedure - Page 31

Description                                                                        Spare part number
Battery 2C 41WH 5.36Ah LI BP02042XL-PR            849909-855
Battery cable                                                                      856351-001

The battery is not showing as available from HP

  HP Parts Store

You can purchase the battery from any merchant with whom you want to do business, has the part in stock, has a decent return policy, and has the means to get the part to you before your hair turns gray.

It is not necessary the part be "genuine" HP, but it should meet your other criteria.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.