Battery dead that fast?

[tornedoar]

My hp omen just not charge battery and say available 0% and not work without AC adapter that happened after battery was work so perfect for at least 2 hours and to 3h. Is battery dead that fast? How that happen? I know battery going to die slowly like reach to point work for 15 min then die but die even whe. Was working perfect??? Also what replecemnt with hp spare mean? I found that sticker on motherboard and cpu I bought it new before 1 year. Is that mean I was under scam and someone sell it to me that was used and repaired??

I live in place with 10h of electric a day and I was using it for study my graduation year now I do not know what to do without that battery 😞 and not have enough money to buy new battery. Please anyone has soulation to can keep studying?? 

[tornedoar]

can anyone help me ? this is what it say so it must be said that battrey is still good !

[Echo_Lake · Accepted solution]

@tornedoar
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• Note: Leaving your laptop plugged in will not cause short term damage, but if you only ever use it on AC power you'll almost certainly find that after a year the battery's capacity has been significantly reduced. Similarly, if you only ever use it on battery power you'll get through the battery's discharge cycles quicker.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[tornedoar]

the problem just solved by update windows 10 to 1909 and now the battery work for 4h even.

thank you for your helping.

[Echo_Lake]

@tornedoar

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!