Battery dead

[Jack123455]

Hi. I have been using my PC for about 4,5 years now and have had no issues with the battery. When i used the machine yesterday everything was like normal. When i booted up the machine today i got a warning message telling me that the battery is extreamly damaged and is only at 11% capacity. How is is this possible? i used my machine for about 4-5 hours yesterday without charging, and today it dies after 10 seconds without charging. To me it seems like a software problem, but when i run diagnostics trough hp support assistant nothing is detected, and there are no available updates.

[ub6424]

Hello @Jack123455 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[Jack123455]

[ub6424]

Hello @Jack123455 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report back