Battery diagnostics test result

[pickel_rick]

I ran into a battery problem. Sometimes, the battery wouldn’t charge to 100 % and stops at certain percentages instead. When I run HP hardware diagnostics/ battery, it says.

Primary:

Logic State: Weak

Charge State : OK

then the battery check status says “Cancelled”. Not “Passed” not “Failed”, “Cancelled”.

Can someone please explain what does it mean? 
Do I need to replace the battery? 
It is still safe to use this battery?

[Dragon-Fur · Accepted solution]

@pickel_rick 

Were it me and I could find a compatible replacement, I'd certainly replace a weak / bad battery.

I don't use battery very often - I certainly want it working if it's needed.

It is safe to use the battery.

The battery might fail - it could be awkward should the battery fail when you are using it - you could lose data.

Keep your backups current. 

Back up your important folders and files to somewhere other than the computer (cloud storage, for example).

Open

HP 340 G3/G4 Notebook HP 346 G3/G4 Notebook HP 348 G3/G4 Notebook - Maintenance and Service Guide

Page 32

Description                                                                                               Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in G3 models)       807957-001

4-cell, 40-Whr, 3.0-Ah Li-ion battery                                                  844197-850

6-cell, 47-Whr, 2.2-Ah Li-ion battery                                                  844198-850

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Run Component Tests – How to

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

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HP Collection of “how-to” videos – Battery

HP Video Gallery - YouTube

Use Categories and / or enter your request in the search bar to narrow the search. 

Example – Category  

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search for Replace the Battery

Find a similar model type to your system > Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 348 G4 Notebook PC 

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[pickel_rick]

Thank you for reaching out to me so quickly. Right now it’s hard to get a spare battery part with the covid situation. Should I remove the battery and use the laptop or should I just leave the battery attached and charge it all the time while using it? Thank you once again.

[Dragon-Fur]

@pickel_rick 

You are welcome.

With this type of battery and no other problems, I'd leave it attached and just keep the computer plugged in to AC power.

Stay Safe.

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .