• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-14-2019 02:26 PM

HP Recommended
Product: HP Laptop 14 - cm0xxx
Operating System: Microsoft Windows 10 (64-bit)

Just recently purchased my laptop with a habit of it being charged while using it but I always unplug it whenever it reach 100%. This time I just finished playing some games like call of duty then decided to turn off the laptop with 25% battery in it and plug it in overnight but when I woke up I still see the red light indicating that the laptop is still not fully charge so I decided to turn it on and the battery is still 25% then I notice that it only started to take charge when i turned on the laptop. Could this be an issue with the charger or battery? 

2 REPLIES 2

‎01-15-2019 12:18 AM - edited ‎01-15-2019 12:22 AM

HP Recommended

You can run Diagnostics to test components. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and look for Component tests. I would test battery,charger and systemboard.

If all tests pass I would do a power reset to see if that changes anything. You could just do this first.

http://support.hp.com/us-en/document/c01684768

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-15-2019 02:29 PM

HP Recommended

Appreciate your quick response, but here's what I did. I reinstalled the battery driver from device manager and tried to charge it in OFF status for about 2 hours and it took a charge, thanks for the other methods you have provided as well.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.