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HP Recommended

Battery died and will not charge (Spectre)

HP Spectre 360 (2017)
Microsoft Windows 10 (64-bit)

Was using laptop late into the night on the battery. Used up the full battery and I wasn’t near the cord/an outlet so set it aside. I go to charge it this morning and it will not charge (no light near the charging port). Tried the hard reboot but that did not do anything. What are the options? It gave no signs/warning that it would not charge before hand. How do I resuscitate it? URGENTLY NEED! 

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Message 2 of 2
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Flag Post
HP Recommended

Battery died and will not charge (Spectre)

@virginiacombs5

 

I have gone through your Post and would like to help

 

At this point I would request you to contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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